Phase 1 Visiting from: 15/06/2020

We are delighted to announce that we are now able to ease some of the visiting restrictions currently in place in our care homes. From Monday 15 June it will be possible for you to visit your relative or loved one by pre-booking a visit appointment directly with the care home, however there are a few important rules to follow:

Please read the full details overleaf prior to calling us to arrange your visit.

Thank you very much for your cooperation in helping us to start phase one of visiting in our care homes.

Although we are keen to recommence visiting in our care homes our priority must be to prevent the spread of Covid-19 and maintain the safety and well being of our residents, their visitors and our staff. We hope you will understand that by permitting even restricted visiting we cannot guarantee that the risk of the spread of infection is removed completely, but by following the measures described below, we can significantly minimise that risk.

For the time-being we cannot offer visiting without an appointment or visiting within the building itself.

The main restriction will be that you will not be able to touch your relative or loved one. We know that this will be difficult as the urge to give them a hug will be overwhelming, however if you do touch, in order to protect our other residents and staff we will be forced to isolate the person in their own room for 14 days. Please do help us to not have to take this course of action by resisting the urge to touch.

You can arrange to visit your relative or loved one in one of the following ways.
  • A window visit: We will arrange for you to see and talk to your relative or loved one through an open window on the ground floor of the care home.
  • A garden visit: You must access the garden from outside the building and your relative or loved one must be well enough to go into the garden to meet you.
  • A drive-through visit: You will be able to see and talk to your relative or loved one and talk to them through an open car window.

Please maintain a two metre distance and please wear your own face covering at all times

How to arrange a visit
  • You must telephone the home to book a visit (we need to ensure that we restrict visitors to manageable numbers at any one time)
  • Visits will be for a maximum of 30 minutes and limited to two visitors from the same household (so that everyone can have a turn to visit their loved one)
  • If you arrive late for your pre-booked visit, the length of your visit will be reduced to ensure that other visits can go ahead on time.
  • If you decide to cancel your visit, please let the home know as soon as possible, so someone else can take a turn
  • All visitors must wear their own face covering when visiting (this is to help prevent the spread of the virus)
  • Regrettably, for window and garden visits we cannot allow visits by children of school age (this is to protect both the children and our residents)
  • Do not visit if you are unwell or if any members of your household are self-isolating (because we do not want you to bring the illness into the home)
  • If your relative or loved one is cared for in bed and does not have a bedroom on the ground floor, we will do all we can to facilitate a visit, but this may not be possible until visiting within the building is permitted.

I do hope you welcome these first steps towards enabling visiting in our care homes– we are sure that you will help us to make these early steps a success by co-operating fully with our suggestions. If you have any questions or concerns whatsoever, please do not hesitate to get in touch with your home manager.  We hope to see you soon.

Tracey Holroyd RGN
Warmest Welcome Ltd company chair.

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